Return & Exchange Policy

Return & Exchange Window

Return or exchange requests must be raised within 7 days of delivery. Requests submitted after 7 days will not be accepted.

When Returns & Exchanges Are Accepted

Returns or exchanges may be approved if:

• The product has a manufacturing defect or stitching fault
• The product was damaged during transit
• You received the incorrect item
• You need a size exchange for the same product and design, subject to the conditions and availability set out in this policy

One size exchange per item is permitted, subject to product availability and verification. Size exchanges are limited to the same product and design. Exchanges for a different product or design are not permitted as a standard size exchange.

All requests are subject to verification and quality inspection. Exchanges and replacements are subject to product availability. If the requested size or replacement product is unavailable, the applicable resolution will be determined in accordance with this policy.

Return Conditions

To qualify for a return or exchange:

• Item must be unused, unworn, unwashed, and undamaged
• All original tags and labels must remain attached
• Item must be returned in its original packaging along with any complimentary items, promotional gifts, or accessories received with the order, where applicable

Product Quality & Manufacturing Standards

Every RYAAROE garment is made with care using premium fabrics and carefully finished production. Minor variations can occur during the manufacturing, printing and finishing process and do not necessarily constitute a manufacturing defect.

A return or exchange for a manufacturing issue will be considered where, after inspection, the issue materially affects the garment's structural integrity, intended fit, functionality, durability, or overall appearance.

The following are considered normal manufacturing variations and are not defects:

• Minor fit variations where the garment substantially conforms to the published size chart
• Minor measurement differences within standard industry tolerances
• Minor variations in stitching that do not affect the garment's durability, functionality, or intended appearance
• Minor thread finishing or loose threads that can be safely trimmed
• Minor variations in print placement
• Minor variations in fabric texture or finish
• Minor colour variations caused by lighting, photography, or individual screen settings

How We Resolve Requests

If the same product or requested size is unavailable:

You may choose another available RYAAROE product. As different RYAAROE products may have different measurements, the appropriate size must be selected based on the measurements applicable to the selected product.

• If the selected alternative has a higher price, the price difference will be payable by you before the replacement is dispatched
• If the selected alternative has a lower price, the difference will be refunded to you

This alternative-product option applies where the original item is verified as defective, damaged in transit, incorrectly supplied or requested size is unavailable and a suitable replacement cannot be provided.

Return Pickup & Shipping

For verified defective or transit-damaged products:

• RYAAROE will arrange a reverse pickup free of charge, subject to pickup availability in your location
• Where a replacement is being sent under Step 1 above, forward shipping on the replacement is also free of charge

For approved size exchanges or other customer-initiated requests:

• RYAAROE will arrange a doorstep pickup, where pickup service is available
• The applicable return shipping charge will be communicated to you before the pickup is scheduled
• This return shipping charge will be borne by the customer and, where a refund is applicable, deducted from the refund amount

If doorstep pickup is unavailable:

• We will provide the return address after approval
• Items must be shipped using a reliable, trackable courier
• The cost of self-shipping will be borne by the customer
• RYAAROE will not be responsible for any loss or damage during self-shipping until the returned product is successfully delivered to us

When Returns Are NOT Accepted

Returns and exchanges are generally not eligible in the following situations:

• The return request is submitted after 7 days
• Original tags or labels have been removed
• The product has been worn, washed, altered, stained, or damaged by the customer
• The customer has changed their mind after purchase. RYAAROE does not offer returns for change of mind
• The item is hygiene-sensitive, customized, made-to-order, or clearly marked as "Final Sale" at the time of purchase
• The item was purchased under a specific offer or sale clearly marked as non-returnable at the time of purchase

All return and exchange requests remain subject to the eligibility, verification, and inspection requirements set out in this policy.

How to Raise a Return or Exchange

You can request a return or exchange by:

• Logging into your RYAAROE account and submitting a request from the Orders section, or
• Emailing support@ryaaroe.com with your order number and the relevant details of your request

For damage, defect, or incorrect-item claims, we may request clear photos or other supporting information to help us assess the issue. An unboxing video may be helpful where available, but is not mandatory to raise a claim.

If additional information is needed to assess your request, we'll contact you before making a decision.

Quality Inspection

Every returned product undergoes a quality inspection after it reaches us.

• Inspection findings will be based on the product's condition at the time it is received by RYAAROE
• If the request is approved following inspection, the applicable replacement, exchange, or refund will be processed accordingly
• If the request is not approved, the product will be shipped back to the customer at the customer's expense
• RYAAROE may refuse a return or exchange where there is reasonable evidence of policy misuse, repeated excessive return requests, or fraudulent activity

Processing Timelines

After inspection and approval:

• Replacements are generally dispatched within 3–5 business days, subject to product availability
• Refunds are generally processed within 5–14 business days, depending on your payment provider or bank

Once a replacement has been dispatched, the applicable delivery timeline will depend on the destination and courier service.

Need Help?

For any questions or assistance regarding returns or exchanges, please contact: support@ryaaroe.com

Grievance Redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, any grievances regarding this policy may be addressed to our Grievance Officer at support@ryaaroe.com. We aim to acknowledge complaints within 48 hours and resolve them within 30 days.

RYAAROE may update or modify this policy from time to time. The latest version published on this website will apply to orders placed after the updated policy takes effect.

This policy shall be governed by the laws of India. Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts at Ahmedabad, Gujarat.