Privacy Policy

Scope of This Policy

This Privacy Policy applies to information collected through ryaaroe.com, customer accounts, purchases, customer support interactions, marketing communications, and other services provided by RYAAROE.

It applies to personal information collected from customers and visitors in connection with our website and services.

Information We Collect

We collect only the information reasonably necessary to operate our website, process orders, provide customer support, and communicate with you.

Information You Provide to Us:

• Name
• Email address
• Mobile number
• Billing and shipping address
• Account information
• Order and purchase details
• Return, exchange, refund, or replacement information
• Customer support messages and other information you choose to provide

Information Collected Automatically — When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device information
• Cookies and similar technologies
• Pages visited and interactions with our website
• Usage, performance, and diagnostic information

The information collected automatically may be used to maintain website functionality, understand how visitors use our website, improve our services, and help protect the website from misuse or fraud.

How We Use Your Information

We may use personal information to:

• Process and fulfil orders
• Arrange delivery and provide shipment updates
• Process returns, exchanges, replacements, and refunds
• Maintain and manage customer accounts
• Respond to customer enquiries and support requests
• Communicate important information relating to your orders or account
• Improve our products, website, services, and customer experience
• Understand website usage and performance
• Detect, prevent, and investigate fraud, misuse, or security incidents
• Comply with applicable legal, tax, accounting, and regulatory requirements
• Send promotional communications where you have provided the required consent or where otherwise permitted by applicable law

We will not use personal information for purposes that are unrelated to the purpose for which it was collected unless permitted or required by applicable law.

Payment Information

Payments on RYAAROE are processed through Razorpay and other payment service providers used by us from time to time.

RYAAROE does not intentionally store full card, UPI, or bank-account credentials on its own systems. Payment information may be processed by the relevant payment service provider as necessary to authenticate and complete your transaction.

Payment providers may have their own privacy policies and terms governing their handling of payment information.

Order & Service Communications

When you place an order or interact with us regarding an order, we may use your contact information to send essential service-related communications.

These may include:

• Order confirmations
• Payment confirmations
• Dispatch notifications
• Shipment tracking information
• Delivery-related updates
• Return, exchange, replacement, or refund updates
• Customer support responses
• Important account or service notifications

These communications are necessary to provide the service you have requested and are not treated as promotional communications.

Where applicable, shipment and service updates may be communicated through email and WhatsApp.

Marketing Communications

Where required, we will seek your consent before sending promotional communications.

With your consent, we may contact you by email, WhatsApp, or other permitted communication channels regarding:

• New collections and product launches
• RYAAROE updates
• Events or experiences
• Special offers or promotions
• Other brand-related communications

You may withdraw your consent or opt out of promotional communications at any time by using the unsubscribe option provided in the communication or by contacting hello@ryaaroe.com.

Opting out of marketing communications will not affect essential service-related communications such as order confirmations, shipping updates, account notifications, or responses to customer support requests.

Cookies & Similar Technologies

RYAAROE uses cookies and similar technologies to help the website function, remember preferences, understand how visitors use the website, measure website performance, and improve the experience of visitors.

Depending on how our website and services are configured, cookies and similar technologies may be used for:

• Essential website functionality
• Preferences and functionality
• Analytics and performance measurement
• Advertising and marketing technologies, including tools such as Meta Pixel, for measuring advertising performance and understanding interactions with our website

You may be able to manage or disable certain cookies through your browser or other available cookie controls. Disabling certain cookies may affect the functionality or availability of some website features.

When We Share Information

We may share personal information where reasonably necessary to operate RYAAROE and provide our services, including with:

• Payment service providers
• Courier and logistics partners
• Website, hosting, and technology service providers
• Analytics, security, and fraud-prevention service providers
• Communication and customer-support service providers
• Professional advisers or service providers where necessary to operate our business
• Government authorities, regulators, courts, or law-enforcement authorities where required or permitted by applicable law

Where third parties process personal information on our behalf, we take reasonable steps to require appropriate handling and protection of that information.

Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

These measures may include access controls, secure systems, encryption where appropriate, and restricted access to personal information based on operational requirements.

However, no method of transmission over the internet or electronic storage is completely secure. We therefore cannot guarantee absolute security.

If we become aware of a personal data breach that requires notification under applicable law, we will take the steps required by law.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, or for as long as required or permitted by applicable law.

We may retain certain information after an account is closed or a transaction is completed where necessary to:

• Meet legal, tax, accounting, or regulatory requirements
• Complete or document transactions
• Resolve disputes
• Prevent fraud or misuse
• Enforce our agreements or legal rights
• Comply with lawful requests from authorities

When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it, where appropriate.

Your Privacy Rights

Depending on the applicable law and circumstances, you may have rights relating to your personal information, including rights to:

• Request information about the personal data we process about you
• Request correction of inaccurate or incomplete personal information
• Request erasure of personal information where applicable
• Withdraw consent where processing is based on consent
• Raise a grievance regarding the handling of your personal information

Where a request is made, we may need to verify your identity before taking action.

To exercise a privacy-related right or raise a concern, contact us at hello@ryaaroe.com with sufficient information for us to understand and respond to your request.

Where consent is the basis for processing, withdrawing consent will not affect the lawfulness of processing carried out before the withdrawal. We may also continue processing information where required or permitted by applicable law.

Children's Privacy

RYAAROE does not knowingly collect personal information from children except where permitted or required by applicable law.

If we become aware that personal information has been collected from a child in circumstances where the required authorisation or consent was not obtained, we will take appropriate steps in accordance with applicable law.

If you believe that this has occurred, please contact us at hello@ryaaroe.com.

Third-Party Services

Our website and services may contain or use services provided by third parties, including payment, analytics, technology, logistics, communication, and advertising providers.

These third parties may process information in accordance with their own privacy policies and terms.

We encourage you to review the privacy practices of third-party services where relevant.

Changes to This Privacy Policy

RYAAROE may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable legal requirements.

The updated version will be published on this page with a revised Last Updated date.

Where required by applicable law, we will provide additional notice or seek consent for material changes.

We encourage you to review this policy periodically.

Contact Us

For privacy questions, personal data requests, or concerns regarding how we handle your information, please contact:

hello@ryaaroe.com
Website: ryaaroe.com

We are committed to addressing privacy-related concerns and data-rights requests within the time required under applicable Indian law.

Applicable Law

This Privacy Policy is governed by the laws applicable in India, including applicable provisions of the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025, as and when applicable to RYAAROE.